Reference

Open Your Privacy Policy Before Joining

Your UPI, Paytm, PhonePe and Google Pay account data is handled under this Privacy Policy, with cookies, device checks and support records explained before you open an account.

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dpboss143 Open Your Privacy Policy Before Joining
CONTACT PATHS

Open A Privacy Request With Us

Privacy requests should reach the team that can act on account records, not a general inbox.

Email privacy desk Send your privacy request from the email linked to your account and include your registered mobile number. We use that match to confirm the request before discussing stored account data.
Live chat handoff Use chat when you need to ask where a privacy request stands. The agent can confirm receipt, explain the next check and move sensitive account changes to email when needed.
Account access check If you cannot reach your account, tell us the payment method last used, such as UPI or Paytm. We only use those clues to verify you before changing privacy settings.
HANDLING PRACTICE

Check How We Handle Your Data

Our privacy work covers the full account life cycle: account creation, sign-in checks, payment matching, support chats, cookie choices and closure requests.

Data we collect

We collect details you give us, such as name, mobile number, email, payment references and support messages. Device logs and sign-in records help us protect account access and investigate disputes.

Cookie use

Cookies help us remember your session, language preference and security checks. Some cookies are needed for sign-in, while analytics cookies help us understand errors without naming you in public reports.

Account security

Security checks look at login patterns, device changes and payment mismatches. If a request looks unusual, we may pause account changes until you confirm access through a linked email or mobile number.

Retention window

We keep account and payment records for as long as needed for service, dispute handling, fraud checks and legal duties. After that, we delete, mask or separate records from active account use.

Partner sharing

We share limited data with payment processors, verification partners, support tools and legal channels when needed. Each share is tied to an account purpose, such as confirming a UPI transfer or answering your request.

Change requests

You can ask us to correct profile details, check stored records, remove eligible data or close your account file. Some records may stay where law, safety or dispute needs require it.

See Privacy Answers Before You Join

These answers explain how the Privacy Policy works when you create an account, use UPI or wallet payments, contact support or ask for changes. They are written for India account holders in plain language. If your case involves state rules, KYC checks or a payment dispute, our support team may ask for more details before acting.

We collect details needed to create and protect your account, such as your name, mobile number, email address, login records and payment references. We may also collect support messages you send us.

Payment details are used to match deposits, verify withdrawals and handle disputes. We do not use your UPI ID, Paytm handle or PhonePe reference for unrelated promotions without a lawful reason.

Yes, you can contact us from your registered email or through chat. We may ask for identity checks before sharing account records so another person cannot access your private details.

You can request a correction through support. For security, we may ask you to confirm the old detail, a recent payment method or another account clue before changing contact data.

We keep records while your account is active and for a limited period after closure when needed for disputes, fraud checks, accounting or legal duties. After that, records may be deleted or masked.

Cookies help keep you signed in, remember safe device choices and measure site errors. You can manage browser cookies, but blocking required cookies may affect sign-in and account security checks.

Use the privacy email or support chat listed on this page and include your registered mobile number. We will route the request to the account team that handles privacy changes.